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FAQ

Frequently Asked Questions

Who is Ketelson Supply Co.?

Ketelson Supply Co. is run by two Montrealers who happened to be big cocktail and whiskey enthusiasts. After years of experience working some of the city's biggest ecommerce companies and startups, we decided to try and combine our passion with our profession and this is the result. We have had a lot of help from a number of people in the local community and hope to include more people as we move forward and grow.

Media / PR / Business Inquiries?

If you'd like to get in touch with us about anything at all, please email us at [email protected] We'd love to hear more about your opportunity, project, or the product you'd like us to feature!

Where do your products come from?

Our products come from all over the place! We have reached out to different suppliers, distributors, and small stores across North America to bring in some of what we offer. For the most part, these are just products we ourselves strongly believe in and want to make accessible. Look for more to be added soon as we discover new channels and clever ideas for your home bar.

How much does shipping cost? Is my order tracked?

Shipping is currently free on all orders over $50. Orders below $50 are charged a flat fee of $7.95 per order. This will include a tracking number. All shipping is standard air delivery with tracking, uninsured. Please allow 3-8 business days to receive your order once it ships, depending on how far you are from Montreal, Canada.

Do you accept returns? Exchanges?

We accept returns for all items that have been unused and not damaged. If you have a problem with an order you've received, please email us immediately at [email protected] to initiate the return process. NOTE: Unless the return is due to a problem on our side, buyer is responsible for return shipping costs. We do not currently provide exchanges due to our limited inventory.

How will I be charged? In what currency?

Your credit card will be charged at the time of purchase in Canadian dollars (CAD). We plan on launching USD as soon as possible, so stay tuned. Our checkout is hosted on Shopify's secure servers - some of the best in the industry. We accept Visa, Mastercard, and American Express through our checkout.

How do coupon codes work?

Sometimes we will issue limited coupon codes. Please follow instructions provided when the coupon was provided. We reserve the right to end or discontinue any offer at any time. If a product you bought was put on sale within 14 days of the time you purchased it, we'll honour the discount. Just email us to notify us ASAP.

En Français SVP!

Nous avons fait le choix de démarrer le site web en anglais pour l'instant, faute de ressources et de temps. Sans vouloir ignorer ou brimer notre bien-aimée langue française, nous sommes désolés pour ceux et celles qui souhaitaient trouver une version francophone du site, on comprend et on espère que vous apprécierez tout de même ce projet qui nous est cher.